Frequently Asked Questions (FAQ)
Got a question? Chances are Dex can already answer it for you. Simply click the chat button and start a conversation with Dex. He's friendly, helpful, and quick… unless you wave a red flag in front of him. Then he gets competitive. 😉
Below you'll find the most commonly asked questions.
1. When will my order be delivered?
We use a unique logistics process: four days a week, we personally drive to our distribution centre in Germany to collect stock. In most cases: order today before 12:00 noon = delivered the day after tomorrow. By managing our own transport, we have 100% control over your parcel.
View the full overview at:
https://xtremeoffice.nl/verzending
2. How much does shipping cost?
€4.95 including VAT (BTW) per order, whether you live in the Netherlands or Belgium. One flat rate, regardless of weight or number of parcels.
If your order totals €49.95 or more in products (including VAT), we'll ship for free. This amount applies to the products themselves; shipping costs are not included in the calculation. Your shopping basket shows exactly how much more you need to spend.
For the Wadden Islands and Marken, a surcharge of €6.00 applies. This surcharge remains in place even above €49.95 — our carrier charges extra for these destinations.
3. Can I track my order?
Yes. Once your order has been dispatched, you'll receive an e-mail with tracking information. These updates are usually sent via our shipping partner Go Parcel (in collaboration with DHL).
4. What if my order is incomplete?
Occasionally, an item may be temporarily out of stock. If this happens, you'll automatically receive an e-mail about it. Any back-ordered items will always be sent to you at our expense.
5. Do you also send letterbox parcels?
Yes. Anything that fits through a letterbox we prefer to send as a letterbox parcel, usually with DHL tracking. That way, you won't need to stay home and wait.
6. What is the maximum weight per shipment?
We do not process shipments exceeding 25 kg. If your order exceeds this limit, we'll get in touch with you to find a suitable solution.
7. How can I get in touch?
You can reach us via:
- Dex (via the chat on our website)
- Our contact page: https://xtremeoffice.nl/contact
8. Who or what is Dex?
Dex is our digital assistant and permanent team member. He helps you with questions about orders, deliveries, products, and customer service. Dex stands for: fast, smart, honest, and helpful. He's constantly learning and gets a little smarter every day (no coffee required).
9. Can Dex really answer all my questions?
Almost all of them. Dex is connected to our internal knowledge base and FAQ database. If he can't work it out, he'll automatically transfer you to a real, live human being (Maurice).
10. What kind of company is XtremeOffice?
XtremeOffice® is a sole trader (eenmanszaak) owned by Maurice Gosselaar, registered with the Dutch Chamber of Commerce (Kamer van Koophandel, KvK) under number 70041962. Although the trading name Merken Distributie has existed for some time, the XtremeOffice® webshop has recently been completely relaunched with a fresh vision and its own stock management. Our VAT (BTW) number is: NL001833656B70.
11. Can I combine multiple orders?
Are you a regular customer? Where possible, we'll try to combine multiple orders. This saves time, packaging, and shipping costs.
12. I have a different question. What now?
Click the chat button and put your question to Dex. That's usually the quickest route to an answer. If the two of you can't sort it out together, we'll make sure you receive personal assistance.
13. I'm seeing outdated information or mixed reviews about the location online — what's going on?
XtremeOffice has made a fresh start. Old reviews or business details you find on external sites (such as Trustpilot) often relate to the previous owner or outdated activities at this address. We are now building a new reputation based on our own logistics and personal service.
14. Can I pay after delivery?
Yes, using the payment method "Pay after delivery". If you are logged in, have a delivery address in the Netherlands, and your order remains within the permitted amount (currently around €30 including VAT and shipping costs, visible during checkout), you can receive your order first and pay within 8 days afterwards. No interest, no extra charges.
15. Is "Pay after delivery" the same as Klarna or a loan?
No. It is not a loan, credit, or a product from an external credit company such as Klarna or Riverty. XtremeOffice grants this short payment deferral itself, as the seller, free of charge. Our payment service provider Mollie only processes the actual payment once you make it.
16. Why don't I see the "Pay after delivery" option at checkout?
This option is automatically assessed for each order, based on factors including the order amount, your order history, and (for private customers) a check of the Central Register of Guardianship and Trusteeship (Centraal Curatele- en Bewindregister, CCBR). If you do not meet the conditions at that time, you will only see the standard payment methods via Mollie: iDEAL, credit card, Apple Pay, or Google Pay.
17. What happens if I don't pay on time?
You'll first receive a friendly, no-cost reminder. If payment is still not received after that, we'll send a statutory demand letter (veertiendagenbrief) with a specific final payment date. Statutory debt collection costs may only be charged after that legal deadline has passed.
18. Can I return a product I haven't paid for yet?
Yes. If you return (part of) an order placed via "Pay after delivery", we'll simply reduce the outstanding amount by the value of the returned item. You won't need to pay anything upfront or request a refund for the part you hadn't yet paid.
19. What about my privacy? Do you track my behaviour?
No. On xtremeoffice.nl we do not use Google Analytics, Facebook pixels, or any external advertising trackers, and we do not send visitor or purchase data to Beslist or other comparison websites. Your name, address, and phone number are stored encrypted (AES-256), exclusively on servers within the EU. We track our own visitor statistics on our own server. For your order, we only share what is strictly necessary: payment details go to Mollie and your delivery address goes to our carrier. If you chat with Dex, he runs on Anthropic's AI — please do not share any sensitive information in the chat. Full details can be found in our privacy policy: https://xtremeoffice.nl/privacy
Can't find your question here? No worries. Dex is already standing by to help you.