Returns: Choose Wisely, Waste Less
At XtremeOffice, we like to do things differently. We personally drive to our depot in Germany four times a week (480 km return!) to collect your products. Because we process every order by hand, we aim to avoid returns as much as possible. It's better for the environment, keeps our prices low, and prevents the enormous mountains of waste that we sadly see all too often at the large "box-shifters" in our industry.
Not sure about a product? First ask Dex via the chat, or get in touch with Anita. We'd much rather help you find the right thing upfront, so you receive exactly what you need first time.
Who has the right to return?
- Private customers: Are entitled by law to a right of withdrawal (consumer purchase).
- Business customers: In order to maintain our competitive margins and personal service, we do not offer a right of withdrawal for business orders. Made an honest mistake as a business customer? Get in touch with Anita; we'll always see whether we can find a sensible solution.
Return Period & Conditions (Private Customers)
As a private customer, you may withdraw from your order within 14 days of receipt.
- Condition: Please return the product with all supplied accessories, and where reasonably possible in its original condition and packaging. Should the product be damaged, or the packaging more damaged than is necessary to assess the product, we reserve the right to charge you for any resulting reduction in value. Please handle the product with care and ensure it is well packaged when returned.
- Three time limits:
- You have 14 days from receipt to notify us of your return.
- After notifying us, you have a further 14 days to send the product back.
- We will refund the order amount (including the original shipping costs) within 14 days of your return notification, once we have received the product or you provide proof of postage.
Shipping Costs & Return Service
In accordance with the law, we will refund the outbound shipping costs if the entire order is returned. The cost of return shipping is at the customer's expense.
Easy returns via Go Parcel: We make it simple for you. You can request a return label from us for €6.50. This amount will simply be deducted from your refund. Straightforward and transparent.
Returns with "Pay After Delivery"
Haven't (fully) paid yet because you ordered with "Pay After Delivery"? Then you don't need to pay anything upfront. In the event of a (partial) return, we will simply reduce your outstanding balance by the value of the returned product; you only pay any remaining amount. If you have already paid (in full or in part), we will refund that amount as described above.
Warranty & Errors
Is a product faulty, or did we make a mistake when packing your order? We'll of course resolve it quickly and at no cost to you. In this case, it is essential to let us know in advance via Dex or our contact page, so we can take immediate action.
Return address:
XtremeOffice
Groethofstraat 9 B
5916 PA Venlo
(Always clearly include your order number on the parcel. Unfortunately, we are unable to accept parcels sent without postage.)
Documents
Please use our official form where possible:
Download withdrawal form (PDF)
Thank you for making a considered choice with XtremeOffice. Together, we keep the world of office supplies sensible and sustainable.