Delivery Information: Collected and Delivered with Care
At XtremeOffice, we believe in being straightforward. We don't use anonymous stock systems — instead, we operate a unique, dedicated logistics line between Venlo and our distribution centre in Germany. Read on to find out how we handle your order with care.
Our unique approach
To guarantee the highest quality and an extensive stock, we personally drive to our depot in Trierweiler, Germany four days a week (Monday to Thursday). We collect your items ourselves, check them at our warehouse in Venlo, and hand them over to the courier from there. As Monday is spent entirely on this stock run, physical dispatch from Venlo takes place Tuesday to Friday.
Delivery times (orders placed before 12:00)
Thanks to our own transport line, we can offer highly reliable delivery times:
- Monday before 12:00 ordered → dispatched Tuesday → delivered Wednesday
- Tuesday before 12:00 ordered → dispatched Wednesday → delivered Thursday
- Wednesday before 12:00 ordered → dispatched Thursday → delivered Friday
- Thursday before 12:00 ordered → dispatched Friday → delivered Saturday* or Monday
Just missed the cut-off?
If you order after 12:00 on Monday, Tuesday, or Wednesday, delivery shifts by one day:
- Monday after 12:00 ordered → dispatched Wednesday → delivered Thursday
- Tuesday after 12:00 ordered → dispatched Thursday → delivered Friday
- Wednesday after 12:00 ordered → dispatched Friday → delivered Saturday* or Monday
Ordering after Thursday 12:00, on Friday, or at the weekend?
Our vehicle travels to the depot in Germany on Monday to Thursday only — so a Friday order can no longer be collected in that same week. Your items will travel with our next run on Monday, be dispatched on Tuesday, and delivered to you on Wednesday.
* DHL delivers on Saturdays in most areas. If this is not the case in your area, your parcel will be delivered on Monday.
Delivery costs
We charge €4.95 including VAT (BTW) per order, whether you live in the Netherlands or Belgium — one flat rate, regardless of weight or number of parcels.
If your order totals €49.95 or more in products (including VAT), we'll deliver free of charge. This amount applies to the products themselves; delivery costs do not count towards the threshold. Your shopping basket will show exactly how much more you need to add.
For the Wadden Islands and Marken, a surcharge of €6.00 applies. This surcharge remains in place even if your order exceeds €49.95, as the carrier charges a higher rate for these areas.
Collection in Venlo
Prefer to collect your order in person? Simply select Afhalen in Venlo at checkout. There are never any delivery costs for this option. Once your order is ready, you'll receive your invoice along with a notification that your order is available for collection. Please give us a call before you come to arrange an appointment: 077-3690588. Collection is at XtremeOffice, Groethofstraat 9 B, 5916 PA Venlo.
Carriers & tracking
We ship via our own service Venloverstuurt.nl, in close partnership with Go Parcel and DHL. As soon as your parcel leaves our warehouse, you'll receive an e-mail with tracking information via Go Parcel, so you'll know exactly when to expect the delivery driver at your door.
Letterbox parcels: Ultimate convenience
Does your order fit through the letterbox? If so, we'll send it as a letterbox parcel with DHL tracking wherever possible. No need to stay at home — simply pick your delivery out of the letterbox at a time that suits you.
Weight & Sustainability
- Weight: Shipments over 25 kg cannot be processed via our standard route. In such cases, we will always contact you personally to find a suitable solution.
- Combining orders: If you order regularly, we'll combine shipments wherever possible. This reduces unnecessary transport movements and packaging materials — better for the environment, and more convenient for you.
Back orders
Should an item unexpectedly not be available at our depot in Germany, we will let you know straight away. We will of course send any back-ordered items to you free of charge as soon as they are available.
Do you have any questions about your shipment or its status? Please don't hesitate to contact us — we'll be happy to look into it for you right away.